FAQ

SELL WITH US NOMAD LIFE is a curated marketplace. If you're offering beautifully made products celebrating our concept store look, simple modern design then, we would love to hear from you! HOW IT WORKS We search for local and International artisans with unique handmade products we know you will love. We then invite them to set up their products on our site and our physical shop and make them available for you to buy in one or two easy clicks. We do not stock all their products only what we have curated and selected making each items unique and one of a kind. Items available in store can be picked up or shipped right away therefore Pre-Order purchased item will then be a purchase that will be shipped to you once ready. WHY OUR MARKETPLACE ? Connect online with our loyal and discerning customers who are just as passionate as you are about shopping for unique handmade and original contemporary designs and products. ACCESSIBLE & SUSTAINABLE Working with us online and in store lessens the need to travel for you and your customers, reducing the overall carbon footprint of the craft sector; we are already committed to making our Shop more sustainable and accessible to makers and visitors. A PASSION FOR TECHNOLOGY We are supporting the digitization of the craft sector and understand the benefits of virtual selling. We continually focus on creating virtual solutions for creative businesses, allowing you to pick and choose features based on your individual needs and unique financial constraints. Join our successful crafts people community and apply to sell with us today. HOW OUR DOES IT WORK 1. LOGIN/ SIGN UP Fill our Seller Application Form and become a member to our online page Choose our different Seller Package that fits your best Send us your best sellers designs that fit our concept store and submit to us via email with selling price. Once your application is approved, you will receive an information pack along with a contract to sign to have your approval as an online platform once return to us we will start creating your visibility page and add your products 2. CREATE AND TELL US YOUR STORY Tell your potential new customers about who you are and what you are selling. Once you have the basics sorted you can start creating details of your products. It is essential that each product has a lifestyle image and at least three images; one with a plain background, one close up, one where the product is in use (in a lifestyle setting or worn on the body). if pictures are not provided we will then take products pictures that suit the platform best. 3. SELL Once your profile is up and running with your products listed, customers will be able to view your products and profile trough our Artisans Page, Made in Montenegro Collection or throughout the site. You will be notified by email as soon as you have sold an item. 4. DELIVERY + SHIPPING Once an Item is sold Locally or Internationally you will receive an email to ship to our facility so we can provide Shipping and Delivery where you will receive the amount paid as soon it has been shipped and delivered to our customer. For international makers items will be shipped directly from your location. OUR TEAM There is always a member of the team available to help AFFORDABLE We offer three different packages to suit your creative business needs. SECURE, SAFE & PROTECTED We use a secure payment provider to process all your transactions. WORK ANYWHERE You can participate remotely from your own studio, workshop or home at your own pace and continue to work through show week, reaching our national and international online visitors. KEEPING ON TOP OF SALES It is good for business to refresh your products to include and promote new work. We can also provide marketing and advertisement for your products with a small fee that is paid once product is sold. APPLY Being a curated marketplace there is a short application process which allows us to get to know you and your collection better. What do I pay? Its Totally Free to have a presence in our marketplace. We take commission only on sales. Our commission structure is very simple and based on sales. The details of the commission are included in your information pack. Some internal conditions may apply. For advertisement only on your request and approval we use third platform and their respectable charge per day for a period of time it is up to you to choose what fits you best and we charge a small commission to do the work, follow up, it is paid once an item is sold. When do I receive payments? We will credit your account with payments received from customers as follows: On the last working day of the month, we will ask you to raise the invoice for the products delivered in that month. We will pay you within 28 days of our receipt of the invoice raised. Please note that if the order is placed in that month and it is not delivered until the following month, that sale will automatically be considered in the following month’s invoice. Do you offer different accounts depending on business size? Handmade Online Marketplace – Fill in our application form. Once your work has been reviewed and approved we will send the information pack and contract. Is there an app? At the moment there is no App. we are working on it However, we have made sure that our website is fully optimized for mobiles, so our browser translates fluently from desktop to mobiles. This means that your audience capacity will not be limited to desktop searches. Is there a minimum subscription period, or a cancellation fee? There is a minimum of a 12 month subscription period. If you cancel within this timeframe there will be a cancellation fee. What do I need to sell my product? You will need access to the internet, an idea of delivery costs, and some information about yourself and your products.

WHY ADVERTISE WITH US? Connect with our engaged audience. Increase your brand awareness and promote your business. NOMAD LIFE has established itself as one of online leading craft and design promoters. Over the past months, we have cultivated a community craft and design enthusiasts who range from professional designer-makers, industry contacts, press, international buyers, diy craft-lovers, and those who simply have a love for handmade craft. ADVERTISING OPPORTUNITIES We offer a range of advertising opportunities that we can curate to your unique needs. These include: SOCIAL MEDIA CAMPAIGN • Choose from a variety of packages, including one-off posts to all of our social media platforms, or a series of posts (up to 12), depending on your marketing needs. EMAIL MARKETING – NEWSLETTER - BLOG • Options to be included in our newsletters are available, with placements tailored to suit your needs. WEBSITE FEATURE • Opt for a website banner to visually engage with our customers immediately. For more information on advertising opportunities packaging prices please contact nomadlifehd@gmail.com APPLICATION FORM First you must fill the Application form to activate the process

OUR TEAM We at NOMAD LIFE are passionate about championing handmade craft and sustainable living, all while reflecting the incredible talent of the designer-makers that reside across Montenegro and around the world. As a team, we pride ourselves on providing independent designer-makers with innovative ways to connect with their customers both locally and internationally in a friendly and professional manner. WHOLESALE + STOCKISTS + OWN LABEL SERVICE We love to partner and grow with like-minded local and international retailers. We welcome wholesale| Stockist & Own labels for Nomad Life Studio, Candles, Room Sprays and Diffusers. For more information and to request wholesale pricing, please don’t hesitate to contact us with your business details, along with any questions that you have for us. You can fill out the application form below and we can process the order privately. We look forward to connecting with you! AFFILIATE PROGRAM We love to partner and grow with like-minded local and international retailers and influencers. We can work together to build a larger community with you! WORKING AT OUR EVENTS Throughout the year, NOMAD LIFE will hosts a variety of craft and design events. If you are interested in working with us at one of our upcoming events or workshops, please watch this space and Arts Jobs for specific opportunities. Alternatively, you can email the contact below to register your interest or you can fill out the application form for a faster process. POP UP at our SHOP If you are interested in displaying your products are our shop for community feedback and sell product. This service is for you with days or weeks option we can help you with our social Media advertisement, and attract sells directly to you in the shop. You can fill out the application form for a faster process. JOB OPPORTUNITIES Currently, there are no vacancies at NOMAD LIFE. Please follow us on social media to hear about any future opportunities.

Buy Now, Pay Later offers shoppers the flexibility to pay off purchases over time. Nomad Life has partnered with Paypal to give you the flexibility to pay off your orders in four interest-free payments spread over six weeks. Total amount purchased required to apply for this Opportunity is €100.00 At checkout if you select Offline Payment with Installments in your Order Note we will then contact you and create an account for recurring payments of your invoice. You must open an account on Paypal to activate installment If your located in Montenegro and wish to Open a Buy Now, Pay Later request at your purchase you must pay 25 % of the amount upon Delivery of your Order and activate the account to Pay the rest over the next 6 Weeks. International Buyers must register a Paypal account to get activated

How to order To order follow these steps: 1. Browse through our online catalogue using the navigation bar and selecting categories from the drop-down menus. 2. Once you have found the product you want, choose the quantity you wish to order. Some products will require you to choose a size, colour or other details from a drop-down menu. 3. If you would like to continue shopping, select the "Add to cart" button and your chosen product/s will be added automatically to your shopping cart. If you have finished browsing, you can select the “Buy it now” option that will take you directly to checkout. 4. You can view the contents of your shopping cart at any time while browsing without navigating to another page by clicking on the shopping cart icon in the top right corner. NOTE: In your shopping cart you have the option to remove and edit the quantities of any items selected. Here you can also view the basic information of each item and the SUBTOTAL of your cart which does not include Shipping. 5. If you are ready to checkout, check that the items listed in your shopping cart are correct and then select a payment option for Express Checkout (Checkout with PayPal, Cash on Delivery only in Montenegro or by Invoice once received contact us via Email or Instagram sending your screenshot with your full name, location and payment options.) and follow the instructions or simply “Place your order” for any other payment options. 6. Once you start placing your order you will be taken to the secure checkout page where you will be asked to enter your Contact Information. NOTE: If you already have an account with us, click on the “Log in” button above the email enter bar and sign in with your email address and password. You can always place an order without registering. 7. Fill in your Shipping Address. 8. Add any Gift Cards and/or Discount/Affiliate codes. 9. Click on the “Continue to Shipping” button after checking that all the fields are entered correctly. 10. Choose a Shipping Method and view the TOTAL of your purchase. You can now pick Up in our location or ship by courier. 11. Click on the “Proceed to payment” button. 12. Select your chosen Payment Method and follow the instructions. 13. If your Billing Address is different from your Shipping Address, please select the option to “Use a different billing address” and fill in the correct billing information. NOTE: If you have a Gift Card and/or Discount/Affiliate code, you can enter it in the field on the screen at any point before clicking on the “Pay Now” button. 14. Click the “Pay Now” button and proceed to check your email for a confirmation from us to ensure that your order has been registered in our system. If you do not receive this email confirmation, please contact our Customer Service

We offer Pre-Order items for Storage facility. Has a small business we want to offer what the client really want! So instead of having Stock not being sold we offer product that can be purchase upon order by you and be delivered once the product is in Stock. This also facilitate us to know what the market wants and as soon we place an order of that item we get a good quantity to have in Stock!

You can always click on the button Notify me when Available on the product page with just your email. and once this product in in stock or available for Pre-order we will automatically Notify you. Notify when available is not a commitment of purchase.

So far we have shipped to Switzerland, United States, New Zealand, Germany, Spain, Bosnia and Herzegovina, Serbia, United Kingdom, Italy, Kuwait, Luxembourg, Malta, Croatia, Oman… to be continued… all shipping prices are calculated at checkout ! If you have an issue with shipping price for your Order ! Don’t hesitate to contact us !

Please visit our Page Events & Workshops and book the available workshop theme date. To confirm your attendance you must select Book Now , enter your email and the number of participants attending with you .. you can pay online or pay in Person on the day of the workshop.

WHAT'S THE BENEFIT OF JOINING THE PROGRAM? You’ll have the opportunity to earn points in a simple way and shop with a discount. - DOES IT COST ANYTHING TO JOIN? Our loyalty program is totally free! It's our way to say 'thank you' to our awesome customers! - WHAT COUNTS AS ACCUMULATION? You'll receive Nomad Points for every money spent on Nomad Life Items. This doesn't consider taxes nor complementary services such as transportation. - WHAT DO I DO IF I BELIEVE POINTS WERE NOT PROPERLY CREDITED TO MY ACCOUNT? Don’t worry, you can always send us an email to nomadlifehd@gmail.com and we will help you. - HOW CAN I SEE MY CURRENT POINTS? You’ll be able to see your points in your loyalty profile you created with us. Our loyalty program has been created with you in mind and is clear and easy to follow! - DO I GET NOTIFIED WHEN EARNING A REWARD? Yes, you will receive an email every time you earn! - HOW CAN I UPDATE MY INFORMATION? All your information will be updated on the loyalty program. - IS THERE A LIMIT TO HOW MANY ORDER POINTS I CAN GET? There is no limit. The more active you are and the more you spend, the more points you earn! - HOW CAN I SPEND MY POINTS? You are free to spend your points on all our Nomad Home items! - CAN I USE MULTIPLE REWARDS AT THE SAME PURCHASE? Yes, you have earned these points! The more points you earn, the bigger the reward. - CAN I COMBINE MY LOYALTY PROGRAM REWARDS WITH OTHER DISCOUNTS? Your loyalty rewards can be use in all our products but you can't combine with other discounts or discounted products. - CAN MY POINTS EXPIRE? No, your points are there for you to enjoy at any time without an expiration date. - HOW CAN I REFER A FRIEND OR FAMILY? In your Loyalty Program Profile, copy and paste the link referral to share with your friends anywhere. - WHEN I EARN POINTS, CAN I REDEEM THEM IMMEDIATELY? Yes, when you earn points, they are automatically put into your profile. We keep things simple to use for you! - If you have any other questions regarding our loyalty program, please feel free to contact us at nomadlifehd@gmail.com

Yes we do ship Worldwide ! You will have to pay for the Shipping Cost to your Location ! We use our local Shipping Company instead of Worldwide companies this is to keep the cost of items at low cost and still make your purchase with us pleasant ! It does take longer to arrive to you but its all worth it :) So far we have shipped to Switzerland, United States, New Zealand, Germany, Spain, Bosnia and Herzegovina, Serbia, United Kingdom, Italy, Kuwait, Luxembourg, Malta, Croatia… to be continued

Any inquiries for customs order is open only in our NLHD Studio. We do not provide customs order for items from our artisans and other products we resell ! if you are interested in any items we make and would like to alternate the design or simply wants to make something new from the materials we use in our studio dont hesitate to contact us !

STEP 1: If you wish to exchange your product, please email: nomadlifehd@gmail.com. Please provide your name, address, order number and reason for the request of exchange. STEP 2: Once your email has been received and approved, you will receive an email from our customer service team providing the instructions. STEP 3: Please notify our customer service team upon shipment of your item and provide the tracking number. It is best to use USPS, UPS, FEDEX or DHL to ship your item back. STEP 4: Your exchange will be processed upon receipt of the original goods unused and in its original packaging. You will have 30 days to decide what you would like to receive in exchange. Nomad Life HD is not liable for lost or delayed packages, for any import duty, and incorrect shipping information. Nomad Life HD does not cover shipping costs for exchanges and does not reimburse shipping costs for the original purchase. The customer is responsible for any and all shipping charges on any bounced or undeliverables packages. We only do exchanges with IN STOCK items no Pre-Order Items.

How made to Order items are the MADE IN MONTENEGRO Items ( MIM GOODS). Items produced locally here in Montenegro with Locals materials or goods by local artisans. That is why they are produced per order and are not available in Stock Delivery time are estimated from 1-2 weeks depending on the Quantity desired. Custom Nomad Decoration Line

Our Limited Edition Items are Items that will not be restocking or there is only one and only this model available and there will not be more . Those items are special and unique and handmade by artisans locals or international They can't be Made to Order or produced per order.